Retention X-Ray Update April
April 25, 2025
We’ve rolled out an important update to Retention X-Ray that improves how data is processed and displayed, giving you more accurate and consistent insights into customer retention risk. With this update, claims and convictions are now identified more reliably—even when they appear in unusual places in the data. We also removed a behind-the-scenes step that sometimes caused inconsistencies between what the system predicted and what was shown on your dashboard. Now, what you see more accurately reflects the cleaned data we use to power our predictions. We also cleaned up our historical data to fix issues like duplicates and date errors. As a result, our models can make even better predictions, and you’ll see more reliable risk scores across your book of business. No action is needed on your end—these improvements are already live and working in the background.
Claims & convictions identified more accurately
You’ll see fewer missing or duplicate claims and convictions. This means more precise risk scoring, less manual checking, and more reliable insights for decision-making.
One straight line from data source to your dashboard
Removing an extra processing step means data on your dashboard exactly matches the original cleaned data—eliminating confusion or discrepancies.
Historical data deep-clean
We’ve scrubbed duplicates, incorrect timestamps, and inaccuracies from historical data. Cleaner data leads to better-trained prediction models, providing steadier, more accurate forecasts.
Smarter claim counting
Claims appearing in non-standard locations are now accurately counted, reducing the chance of costly errors in premium calculations or customer conversations.
Across-the-board accuracy boost
Cleaner and more consistent data means improved retention predictions for various customer segments, so you can confidently act to retain your most valuable clients.
